Privacy policy

Last amended: July 2023

The following website (“the Website”)


is provided by:

Werkhuizen Decloedt (“Decloedt”, “We” and “Us”)
Brugsesteenweg 93 – 8450 Bredene

VAT BE0405.249.667

Tel. +32(0)59-32 25 34

Please do not hesitate to contact us if you have any questions related to privacy.

1. Why have we created this Privacy Statement?

Everyone who uses our Services (“the Data Subject”) will almost unavoidably disclose certain personal data to us. This personal data is information that enables us to identify you as a natural person, irrespective of whether we actually do that. You can be identified as soon as it is possible to create a direct or indirect link between one or more items of personal data and you as a natural person.

We use and process your personal data in accordance with the GDPR and other relevant laws. All references in this Privacy Statement to the GDPR are references to the Regulation of 27 April 2016 concerning the protection of natural persons in relation to the processing of personal data and concerning the free circulation of that data (General Data Protection Regulation).

All Data Subjects are informed about the processing activities that Decloedt may perform with their personal data through this Privacy Statement. Decloedt retains the right to amend this Privacy Statement at all times. The Data Subject will be clearly informed of all major changes. We recommend that the Data Subject regularly checks this document.

2. Who processes your personal data?

2.1. Controller

Decloedt determines alone or in conjunction with others which personal data are collected and also the purpose and means of processing these personal data. Consequently, Decloedt is a “Controller” within the meaning of the GDPR.

Decloedt has taken appropriate technical and organisational measures to protect the personal data of its Visitors and Clients. Decloedt ensures that the personal data provided are safely stored in a controlled environment.

2.2. Processor(s)

Decloedt relies on carefully selected “Data Processors” to process the personal data of Data Subjects. A Data Processor is a natural person or legal person who processes personal data at the request of or on behalf of the Controller. The Data Processor is required to guarantee the security and confidentiality of personal data. The Data Processor always operates in accordance with instructions from the Controller.

Decloedt relies on the following categories of “Data Processors”:

  • Companies that we have engaged for marketing purposes;
  • Companies that we have engaged for ICT – technical support and hosting purposes;
  • Companies that we have engaged for administrative purposes (e.g. for an order processing system);
  • Companies that we have engaged for logistics purposes (e.g. delivery, etc.).

With a view to the best possible protection of the personal data of Data Subjects, we have made the necessary agreements with the above Data Processors to ensure that they apply the same standards as we do.

Personal data can only be transferred to a Data Processor outside of the European Economic Area (EEA) to countries where the Belgian Data Protection Authority has determined that a similar appropriate level of protection is offered, and failing this, Decloedt must have concluded the necessary contractual agreements with this Data Processor, taking into account the standard provisions as required by the Belgian Data Protection Authority.

3. What is the legal basis for processing your personal data?

In accordance with the GDPR, we process your personal data on the basis of the following legal grounds:

  • Based on the performance of the agreement as agreed with the Client, or the performance of pre-contractual steps taken on request of the Data Subject; or
  • Based on complying with legal or regulatory provisions with regard to the management of the contractual relationship with the Client, in particular the billing;
  • Based on our legitimate interest to respond to requests for information from Visitors and Clients;
  • Based on the express consent for sending promotional offers to Clients and Visitors.

4. What personal data do we process?

Decloedt undertakes to only collect and process personal data that are relevant and necessary for the purposes for which they are processed. How much and which personal data Decloedt collects about you depends on your usage of the website and/or our services. More specifically, we process the following categories of personal data:

  • Clients:
    • Personal identification information (surname, forename, address);
    • Contact information (telephone number and email address);
    • Electronic identification information (cookies, IP address).

We may collect other personal data at a later point in time, for instance, as part of our after-sales service.

  • Visitors:
    • Personal identification information (surname, forename, address);
    • Contact information (telephone number and email address);
    • Electronic identification information (cookies, IP address).

This personal data is collected when you visit our website and in particular when you fill in and send our contact form.

5. For what purposes are your personal data used?

We process data solely for the following well-defined purposes:

  • Clients:
    • Client management: client administration, order management, deliveries, invoicing, checking of creditworthiness, support and client monitoring.
  • Visitors:
    • Responding to requests for information through the contact form on the website.

Furthermore, personal data of the Data Subject may also be used for the following purposes:

  • Dispute management.
  • Protection against fraud and infringements.

Furthermore, we use cookies in order to recognise visitors (or their IP address) and to offer them a personalised user experience, to remember their technical choices and to trace and rectify any errors on the website. For further information about the ways in which we use cookies, see our Cookie Policy below.

When you visit our website, we collect certain data for statistical purposes. These data are necessary for optimising the use of our website. These data are: probable location of visit, time and day of visit, the pages which were visited, etc. In order to best protect your privacy, this data is always anonymised.

The Data Subject always personally provides personal data to Decloedt and in this way is able to inspect it. Decloedt retains the right to suspend or cancel specific processing if the required personal data are absent, incorrect or incomplete.

6. Who receives your personal data?

Your personal data is only processed within Decloedt for internal purposes. Your personal data will not be sold, transmitted or communicated to third parties, except if you have given your explicit consent for this in advance or if the transfer is necessary for performing the agreement or is legally required.

7. How long do we retain your personal data?

Your personal data is retained as long as is necessary for pursuing the set objectives. It is removed from our database when it is no longer necessary to pursue these objectives or if the Data Subject has validly exercised the right to deletion of the personal data.

8. What are your rights?

8.1 Guarantee of lawful and secure processing of the personal data

Your personal data is always processed for legitimate purposes, as set out in Article 5.

It is collected and processed in an appropriate, relevant and proportionate manner and is not kept for any longer than is necessary for achieving the set objectives.

8.2 Right to inspect

If you can prove your identity, we will give you the right to obtain information about the processing of your personal data. This means that you will be given the right to inspect the objectives of the processing, the categories of personal data, the categories of recipients to whom the personal data is sent, the criteria which determine the retention period and the rights that you can exercise with regard to your personal data.

8.3 Right to rectify personal data

Inaccurate or incomplete data can be rectified by sending us a request to amend your personal data.

8.4 Right to delete personal data

You also have the right to request the deletion of your personal data in the following situations:

  • Your personal data are no longer necessary for the set objective;
  • You withdraw your consent for processing your personal data and there is no other legal basis for processing your personal data;
  • You have submitted an objection in a lawful manner against the processing of your personal data;
  • Your personal data is being processed in an unlawful manner;
  • Your personal data must be removed because of a legal requirement.

The removal of personal data is primarily related to visibility and it is possible that the removed personal data will continue to be stored temporarily.

8.5 Right to restrict processing

In certain situations, you have the right to request that the processing of your personal data is restricted. This especially applies where there is a dispute concerning the accuracy of your personal data, the personal data are needed for legal proceedings or during the time needed for Decloedt to determine that you can validly exercise your right to delete data.

8.6 Right to object

You have the right at all times to object to the processing of your personal data for ‘direct marketing’ purposes, profiling purposes, or purposes ensuing from the legitimate interests of the Data Controller. Decloedt will stop processing your personal data unless Decloedt can demonstrate that there are compelling legal reasons for the processing of your personal data that prevail over your right to object.

8.7 Right to data portability

You have the right to obtain the data provided to us in a structured, accessible and readable form. Furthermore, you have the right to transfer this personal data to another data controller, unless this is technically impossible.

8.8 Right to withdraw consent

You have the right at all times to withdraw your consent, for instance when you have given it for direct marketing purposes as a visitor.

9. How can you exercise your rights?

If you wish to exercise your rights, you should send a request in writing and proof of your identity by registered post or email to Decloedt. We will respond as quickly as possible and no later than four (4) weeks from receiving your request.

10. Possibility to submit a complaint

If you have comments or a complaint about the way in which we handle your personal data, please inform us about this first. In this way, we can reach an amicable solution by agreement.

After having informed us that you are still not satisfied about the processing of your personal data by Decloedt you have the right to submit a complaint to the competent supervisory authority (for Belgium: